Amazon Restaurants was an online meal delivery service provided on Amazon’s website and through its Prime app that worked in 20 US cities and London.
Amazon decided in 2018 to stop all operations of the delivery service in London and the US due to competition from other online delivery companies. The company was entering a market dominated by a couple of established companies, so the competition was very harsh. Amazon did provide free delivery for Prime members and had a selection of 200 restaurants, but that didn’t prove to be a sufficient competitive advantage.
The main delivery service competitors of Restaurants in the UK were Deleviroo, which Amazon backed for half a billion dollars, as well as Uber Eats. On the other side of the Atlantic, it faced US-based delivery services like Eat24, Postmates, and GrubHub.
The three US Delivery companies Uber, GrubHub, and Doordash combined had a 75% share of the US online delivery market, and the incentive of users to switch to Amazon Restaurants proved not to be high enough.
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