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Download The List of the 100 Highest-Valued Unicorns

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100 Top Unicorns
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The Founder's Handbook

Top 14 Customer Service Unicorns in 2024

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The Customer Service industry is filled with successful companies that have raised millions of dollars in VC funding that came from some of the top investors in the world.

Many of these successes have turned into unicorns — private companies worth over $1 billion.

If you want to build the next unicorn in the Customer Service space, these 14 companies should be your inspiration.

14 Customer Service Unicorns Companies

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2,189 Accelerators & Incubators

Information about the industries, countries, and cities they generally invest in.

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Complete Unicorns List
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1,016 Unicorns

Information about their valuation, HQ's location, founded year, name of founders, funding amount and number of employees.

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Complete Unicorns List
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1,190 Unicorns

Information about their valuation, HQ's location, founded year, name of founders, funding amount and number of employees.

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FinTech Investors
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250 FinTech Investors

List of startup investors in the FinTech industry, along with their Twitter, LinkedIn, and email addresses.

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BioTech & Health Investors
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250 BioTech & Health Investors

List of startup investors in the BioTech, Health, and Medicine industries, along with their Twitter, LinkedIn, and email addresses.

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AI Investors
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250 AI Investors

List of 250 startup investors in the AI and Machine Learning industries, along with their Twitter, LinkedIn, and email addresses.

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1) Talkdesk

Talkdesk

Talkdesk is a cloud-based contact center and support platform that empowers any organization to deliver better experiences to their customers, fans, and employees. It helps improve customer acquisition costs, increase sales conversion rates, minimize service tickets, and save operational costs.

Details of the startup:

  • Valuation: $10.00B (October 2018)
  • Country: United States
  • State: California
  • City: San Francisco
  • Started in: 2011
  • Founders: Cristina Fonseca, Tiago Paiva
  • Number of employees: 1,000-5,000
  • Funding: $504.77M
  • Funding rounds: 8
  • Number of investors: 17

You can find their website here.

2) TripActions

TripActions

TripActions is a travel management platform that helps streamline the business travel and expense process for companies.

Details of the startup:

  • Valuation: $9.20B (November 2018)
  • Country: United States
  • State: California
  • City: Palo Alto
  • Started in: 2015
  • Founders: Ariel Cohen, Ilan Twig
  • Number of employees: 1,000-5,000
  • Funding: $1,040.48M
  • Funding rounds: 13
  • Number of investors: 21

You can find their website here.

3) Lianjia

Lianjia

Chian Home is a platform that enables real estate agencies to serve their clients more effectively. It safely delivers leads from online sources to the agents and helps them to close more deals while also running marketing campaigns for the agency.

Details of the startup:

  • Valuation: $5.77B (April 2016)
  • Country: China
  • State: Beijing
  • City: Beijing
  • Started in: 2001
  • Founders: Hui Zuo
  • Number of employees: 10,000+
  • Funding: $1,701.26M
  • Funding rounds: 3
  • Number of investors: 9

You can find their website here.

4) Uniphore

Uniphore

Uniphore is a customer service platform that is powered by AI and automation technologies.

Details of the startup:

  • Valuation: $2.50B (February 2022)
  • Country: United States
  • State: California
  • City: Palo Alto
  • Started in: 2008
  • Founders: Ravi Saraogi, Umesh Sachdev
  • Number of employees: 500-1,000
  • Funding: $444.63M
  • Funding rounds: 8
  • Number of investors: 21

You can find their website here.

5) Front

Front

Front is a communication hub that helps businesses build strong customer relationships through digital channels.

Details of the startup:

  • Valuation: $1.70B (June 2022)
  • Country: United States
  • State: California
  • City: San Francisco
  • Started in: 2013
  • Founders: Laurent Perrin, Mathilde Collin
  • Number of employees: 251-500
  • Funding: $203.60M
  • Funding rounds: 6
  • Number of investors: 45

You can find their website here.

6) Cresta

Cresta

Cresta employs artificial intelligence to assist sales and service representatives in improving the quality of their customer service.

Details of the startup:

  • Valuation: $1.60B (March 2022)
  • Country: United States
  • State: California
  • City: San Francisco
  • Started in: 2017
  • Founders: S. Zayd Enam, Sebastian Thrun, Tim Shi
  • Number of employees: 101-250
  • Funding: $151.00M
  • Funding rounds: 4
  • Number of investors: 16

You can find their website here.

7) ASAPP

ASAPP

Research results in breakthroughs, and ASAPP is expanding AI to boost human productivity and automate the world's workflows.

Details of the startup:

  • Valuation: $1.60B (May 2021)
  • Country: United States
  • State: New York
  • City: New York
  • Started in: 2014
  • Founders: Gustavo Sapoznik, Marcus Westin
  • Number of employees: 250-500
  • Funding: $312.57M
  • Funding rounds: 4
  • Number of investors: 15

You can find their website here.

8) Afiniti

Afiniti

Afiniti uses AI to help companies make better decisions through better interactions with their customers.

Details of the startup:

  • Valuation: $1.60B (April 2017)
  • Country: Bermuda
  • City: Hamilton
  • Started in: 2006
  • Founders: Zia Chishti
  • Number of employees: 1,000-5,000
  • Funding: $327.20M
  • Funding rounds: 8
  • Number of investors: 10

You can find their website here.

9) TuJia

TuJia

Tujia is a hospitality platform that helps people discover the world by connecting them with rental owners wherever they go.

Details of the startup:

  • Valuation: $1.50B (June 2015)
  • Country: China
  • State: Beijing
  • City: Beijing
  • Started in: 2011
  • Founders: Luo Jun, Melissa Yang
  • Number of employees: 1,000-5,000
  • Funding: $763.70M
  • Funding rounds: 5
  • Number of investors: 12

You can find their website here.

10) Intercom

Intercom

Intercom is a customer engagement platform that helps you build better relationships with your target audience.

Details of the startup:

  • Valuation: $1.28B (March 2018)
  • Country: United States
  • State: California
  • City: San Francisco
  • Started in: 2011
  • Founders: Ciaran Lee, David Barrett, Des Traynor
  • Number of employees: 500-1,000
  • Funding: $350.71M
  • Funding rounds: 10
  • Number of investors: 35

You can find their website here.

11) Glia

Glia

Glia is a digital customer service platform that connects online retailers with customers via voice, video, and collaborative browsing.

Details of the startup:

  • Valuation: $1.00B (March 2022)
  • Country: United States
  • State: New York
  • City: New York
  • Started in: 2012
  • Founders: Carlos Paniagua, Daniel Michaeli, Justin DiPietro
  • Number of employees: 251-500
  • Funding: $152.03M
  • Funding rounds: 6
  • Number of investors: 8

You can find their website here.

12) Assent Inc.

Assent Inc.

Assent Inc. provides cloud-based SaaS solutions for product compliance, trade compliance, and environmental sustainability.

Details of the startup:

  • Valuation: $1.00B (January 2022)
  • Country: Canada
  • State: Ontario
  • City: Ottawa
  • Started in: 2010
  • Founders: Matt Whitteker, Robert Imbeault
  • Number of employees: 501-1000
  • Funding: $533.63M
  • Funding rounds: 5
  • Number of investors: 9

You can find their website here.

13) FXiaoKe

FXiaoKe

FXiaoKe is a cloud-based mobile communication platform that leverages the power of social media and mobile devices to improve team performance.

Details of the startup:

  • Valuation: $1.00B (July 2015)
  • Country: China
  • State: Beijing
  • City: Beijing
  • Started in: 2011
  • Founders: Luo Xu
  • Number of employees: 250-500
  • Funding: $293.00M
  • Funding rounds: 9
  • Number of investors: 11

You can find their website here.

14) HMD Global

HMD Global

HMD designs and produces quality mobile phones. They combine advanced tech with excellent quality for the best possible user experience.

Details of the startup:

  • Valuation: $1.00B (May 2018)
  • Country: Finland
  • City: Espoo
  • Started in: 2016
  • Founders: Jean-Francois Baril
  • Number of employees: 500-1,000
  • Funding: $330.00M
  • Funding rounds: 2
  • Number of investors: 6

You can find their website here.

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